Dell Studio: Slow mouse (touchpad) and missing keys issue

Just before I installed Windows 7, the new Dell Studio suddenly started slowing down. The touchpad movements would be jerky and some keys wouldn’t get pressed. A post on a dell support forum outlined the same problem that I had and the keys the other user reported were the exact same ones.

What’s even worse is that the support site is so bad I can’t even locate that forum post. But here are a couple I found reporting the same problem (one with keyboard problems here and another with touchpad problems).

Draining the battery power was one suggestion but couldn’t be bothered doing that, I just went with updating the BIOS to the latest version (A05) and viola that fixed it.

So here’s to anyone having the same problem with a Dell Studio where the whole machine goes into slow motion when moving the mouse with the touchpad as well as when punching in the keys into the keyboard go missing. Solution: Update your BIOS to the latest version.

Dell Studio: Slow mouse (touchpad) and missing keys issue
  • Mike

    I just received a Studio 15 today and have a problem with an erratic touchpad response. The problem is most obvious if you make small circles with the cursor. About every 5 to 10 seconds, the cursor will freeze for a moment, then leap somewhere far outside your little circle. There’s a thread here that talks about this:

    http://forum.notebookreview.com/showthread.php?t=309852

    I was on the phone with technical support and updated the BIOS with no improvement. Also installed new touchpad drivers with no improvement. Did the thing with removing the battery and holding down the power button for a minute.

    This kind of behavior is subtle enough that many people won’t notice… maybe they are used to jerking their pointers around (innuendo not intended) and don’t notice if it behaves strangely. For me, well I do precision mousing and it is driving me CRAZY.

    What’s worse is that a number of people in the thread above were unable to get a fix, even after multiple visits by a service technician and replacing every major component of the laptop. One of them gave up and returned the laptop, and they forced him to pay A RESTOCKING FEE because they refused to believe there was a flaw in their hardware. I just don’t have time for this, but if I return it now I will be out $200 or more, for nothing.

    The problem doesn’t seem to be related to Windows because it happens in exactly the same way during the diagnostic test.

  • merill

    Damn, I thought the update was the solution. I sure hope my studio doesn’t crap out like that again. It was a really frustrating week when it didn’t work. I just thought it would go away after a reboot but started getting worried when it kept on re-appearing.
    Hope you get yours fixed.

  • Mike

    Oh, regarding the computer “going into slow motion,” there’s a mention of something similar in the Inspiron in this Wikipedia article. It’s related to overheating and is a bad sign… they suggest that CPU damage is possible. I don’t know if this explanation has anything to do with the Studio 15.

    http://en.wikipedia.org/wiki/Dell_Inspiron#Overheating

  • mini me

    i did the bios update and it worked. what a pain tho going thru the menus with no mouse working

  • Maarten

    Could you tell me what bios version you updated to?

  • Dell is back in the mobile gadget industry. Long after their last Pocket PC, Dell has come back with a more updated device; a smart phone. After all, it was smart phone technology that eventually made the Pocket PC obsolete. The company is definitely moving in a different direction now.